Spin Palace casino problems: KYC, mobile loading, limit declines, and pending withdrawals

You assume that your first cashout will clear as soon as you request it, but the screen instead shows a pending status that never changes. The most common cause is that the identity check finished after you joined, so the payment waits for a manual review without any clear screen prompt.

Stuck identity verification and rejected documents

spin-palace.eu.com When you upload a document, the status stays on “under review” for a long time or flips to “rejected” with little detail. The reasons usually sit in the document itself or in how it was captured.

• The photo is blurred, cropped, or covered by glare.
• The name or address does not match the account details exactly.
• The document has expired or the wrong side was uploaded.
• The file format or size is outside what the upload field accepts.
• A single document was sent when two separate proofs were requested.

1. Place the document on a flat, well-lit surface and avoid casting a shadow over it.
2. Capture all four corners in the frame so nothing is cut off.
3. Use the original document, not a photocopy or a screenshot of a screen.
4. Type your name and address exactly as they appear on the document, including middle names.
5. Upload each requested document in its own separate field.
6. Keep the file in a common format and below the size ceiling shown on the upload page.
7. Wait for the review to finish before uploading the same document again.
8. If a document is rejected, compare the reason text with the file you sent and correct that specific point.
9. Use the Spin Palace casino account area to see which item is still outstanding.
10. Remove any screen protector or case that creates reflections over the document.
11. Send a new photo of the same document only after fixing the exact issue named in the rejection.

If your documents are clear and correctly matched but the status has not moved after you re-uploaded once, contact support from the email address on the account. If you have not yet signed in, the spin palace login page is where you reach the account area that shows each document request.

Site and games that fail to load on a phone

On a phone browser the page may stop halfway, a game may sit on a blank screen, or the lobby may reload itself. The cause is usually local to the phone rather than the account.

• The mobile connection is weak or switches between Wi-Fi and data.
• The browser cache holds an old version of the page.
• A content blocker or privacy extension is stopping part of the page.
• The browser is out of date and misses a feature the page needs.
• Too many tabs or background apps are using the phone’s memory.

1. Load the site in a fresh tab instead of switching back to an old one.
2. Clear the browser cache and cookies, then reload the page once.
3. Switch off any content blocker for this site and reload again.
4. Move to a stable Wi-Fi network and turn off mobile data while you test.
5. Update the phone browser to its current version.
6. Close unused tabs and background apps to free memory.
7. Disable battery saver for the browser, because it can pause scripts.
8. Try a different browser on the same phone to see whether the fault follows the browser.
9. Open one game at a time instead of launching several from the lobby.
10. Rotate the phone to landscape and back if the game screen stays blank.
11. Restart the phone, then load the site once more before changing any other setting.

Contact support if the same game fails on two different browsers over a stable connection. The Spin Palace app is not needed for any of this, because the phone browser is the supported way to play.

Deposits and withdrawals declined by limits

A deposit or withdrawal is refused with a message about a limit, even though the balance and the account look normal.

• The amount is above the ceiling set for a single transaction.
• The total moved in a day or week has reached the cap on the account.
• The payment route has its own limit separate from the account limit.
• The account is new and still under a lower starting limit.
• A withdrawal request is larger than what the current limit allows in one go.

1. Note the exact amount in the refusal message and compare it with the limit that applies to that route.
2. Lower the amount to fit within the single-transaction cap.
3. Split a large withdrawal into smaller requests if partial cashouts are allowed on the account.
4. Check whether the daily or weekly total has already been reached and wait for it to reset.
5. Use a different payment route only if it is already listed on your account.
6. Complete any outstanding identity step, because some limits stay lower until it is done.
7. Remove a saved payment method that is no longer valid and add the current one.
8. Make the request again with the corrected amount rather than repeating the same one.
9. Keep a screenshot of the refusal message so support can see which limit fired.
10. Retry once after the daily reset if the cap was the cause.

Contact support if the amount is clearly inside the stated limit and the refusal still appears. The Spin Palace online casino shows the limit that applies to each route inside the cashier.

Withdrawals that stay pending longer than expected

The withdrawal sits in a pending state and the balance is not yet available to you, while the request itself shows as received.

• Identity verification is still open on the account.
• The request arrived outside the hours when withdrawals are handled.
• A bonus is still active and keeps the funds locked until it is finished.
• The payment details on the request do not match the account name.
• A routine review was triggered by the size or pattern of the request.

1. Open the withdrawal history and confirm the exact status shown on the request.
2. Check the account area for any document request that is still open.
3. Compare the payment details on the request with the name on the account and correct any mismatch.
4. Confirm whether an active bonus is attached to the funds and what finishing it requires.
5. Avoid sending a second request while the first one is still pending.
6. Wait for the pending window to pass before taking further action.
7. Keep the confirmation of the original request in case support asks for it.
8. Reply to any message from the payments team with the information requested.
9. Recheck the status once the pending window has ended.
10. Escalate only after the status has not changed and all documents are complete.

Contact support if the request is still pending after the stated window and every identity item is finished. Spin Palace handles each request in the order it was received, so a second request only adds waiting time.

Quick Reference

Use this table to match what you see on screen with the first thing to check.

The first column names the symptom exactly as it appears, so match your screen to it before reading further. The second column points to the condition behind the symptom, which tells you whether the fix is local or needs support. The third column is the smallest action that either clears the problem or confirms it is real. A document mismatch and a route limit are both conditions you can correct yourself without waiting. A pending withdrawal is different, because the first check tells you whether a review is still running. Keep the screen you see when a refusal appears, because that message names the limit that applied.

Keep your name, address, and payment details identical across the account and every document you upload, because that single habit prevents most verification and payment problems.